Warranty and after-sales service
A workshop machine has to keep running. Here's how we make sure yours stays in service.
Warranty
Every Humming Equipment machine is covered against manufacturing defects. The duration and terms are stated on your distributor's quote and invoice.
After-sales
Your first point of contact is the distributor who sold you the machine. They liaise with our technical team in France, who diagnose the fault and arrange the repair.
Parts and consumables
Electrodes, washers, star tips, filters, bags, cassettes: wear parts have their own references and are available from your distributor.
Support and getting started
Our technicians can help over the phone or during on-site training to set the machine up for the work you do.
If something goes wrong
- 1Note the machine's reference and serial number.
- 2Contact your distributor with a description of the problem (a photo or video helps a lot).
- 3Our technical team will propose a fix: an adjustment, a part, or a return to the workshop.